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FAQ
ANSWERS TO THE MOST FREQUENT QUESTIONS
- What is the difference between ACE Seeds and other seed banks ?
- What is the difference between regular seeds and feminized seeds ?
- What is a pure strain ?
- What is a hybrid ?
- What is a semi-stabilized hybrid ?
- What is a stabilized hybrid ?
- What is a limited edition ?
- What are the conditions of conservation and packing of the seeds ?
- Why do I received my order without the original ACE Seeds packaging ?
- What are the possible payment methods ?
- What should I do if my credit/debit cards payments are declined ?
- Why my order is cancelled ?
- What are the shipping options available ?
- What are the shipping costs ?
- What is the difference between registered mail and standard mail ?
- Can I change my shipping address ?
- What is the estimated delivery time once an order has been dispatched ?
- How can I track my order ?
- What should I do if my order did not arrive ?
- What if my order is returned back to ACE Seeds ?
- What if my order is stucked, destroyed or confiscated by the customs ?
- What are the FREE seeds promotions for 2023 ?
- Can I change the freebies to other strains ?
- Where can ACE Seeds send its seeds ?
- What are the advantages of buying ACE Seeds directly in ACE Seeds website ?
- What if I have issue or reclamation with the seeds of other seedbanks that I purchased in ACE Seeds website?
- Return and refund policy
What is the difference between ACE Seeds and other seed banks ?
ACE Seeds develops a sophisticated preservation work and studies the pure varieties of psychoactive cannabis proceeding from all over the globe. Initially, the native varieties are reproduced in pure form for their future preservation. After analyzing and preserving them, hybridization projects are developed mixing several pure varieties in order to combine the best characteristics of each one.
In that way, we offer new and different hybrids that accomplish the current breeding standards: with high adaptability to different growing types (indoors and outdoor growing), with fast maturation, high potentiality, high production of flowers and resins, refined terpene profiles, ornamental qualities, etc...
By offering ACE Seeds pure varieties and new stabilized types and by developing hybrids with new genetics, we contribute towards the improvement of the lack of genetic diversity suffered by the commercial psychoactive cannabis varieties nowadays.
What is the difference between regular seeds and feminized seeds ?
Regular seeds can produce feminine plants as well as male plants. They are most indicated if you are interested in using male plants to produce seeds in your own breeding projects. If the growing conditions are adequate, the percentage of feminine plants is normally superior to the one of male plants. This is especially true for the most tropical sativa varieties, where the percentages of feminine plants usually go beyond 70-80%.
On the other hand, feminized seeds produce only feminine plants (the percentage being over 95-98%). They are most indicated for growing without seeds where the priority is to maximize the number of feminine plants since the very beginning, or to avoid any problem of undesired pollination from male plants.
What is a pure strain ?
A pure strain is a native variety coming from a very concrete geographical area. Thus, they show some of their own typical and stable characteristics after many generations of being adapted into these concrete climate conditions. This makes the pure variety to be unique and distinguishable from the rest of the varieties.
Pure strains can be wild-grown or they can be the fruit of centenary domestication relationships with the human being. In any case, these pure varieties have an incalculable genetic value for their preservation. In fact, they are unfortunately rapidly disappearing but they are the basis for the development of all commercial existing varieties.
They are mostly indicated to hybridize because the features of the pure varieties are more homozygotic and stable, so that the hybrids produced have a more predictable behavior.
What is a hybrid ?
A hybrid is a crossing of two or more pure varieties, whether stabilized or not.
Several varieties are crossed in order to obtain a more vigorous hybrid than the original genetics, trying to combine the best characteristics of each pure variety and reducing to a minimum the negative characteristics of each one.
This is the reason why the hybrids are more productive, powerful, adaptable and easy to grow than the pure varieties from which they are developed. However, their genotype is more unstable when crossing seeds in breeding projects.
What is a semi-stabilized hybrid ?
It is a hybrid where the stabilization breeding is still in a development stage. Therefore, some variability could still be found regarding the typical characteristics of the strain.
What is a stabilized hybrid ?
This hybrid is the result of crossing other pure varieties or stabilized varieties. It offers whole stable and recognizable characteristics that, generation by generation, make it almost behave as a pure native variety.
What is a limited edition ?
Limited editions are exclusive varieties that are offered for a limited period of time and normally they are sold in reduced stock. If you are really interested in any limited edition, we recommend you to buy it as soon as possible because we cannot guarantee these varieties will be available in the future.
What are the conditions of conservation and packing of the seeds ?
The seeds are preserved in hygienic conditions at a constant temperature of 4ºC. The levels of humidity are low and constant too.
The seeds are selected by hand, one by one, in hygienic and clean conditions. They are selected after proving their color and size. Each one is pressed in order to make sure that the embryo of the seed is already mature.
For orders sent in original packaging, the seeds are introduced in a transparent tube of rigid plastic to avoid the seeds are crushed during the delivery process. Finally, the tube is covered in a plastic, in order to avoid any potential manipulation until the customer opens his/her package.
ACE Seeds reserves the rights to send our seeds or other seedbanks´ seeds being sold in our website without its original packaging. ACE Seeds also reserves the rights to use any type of packaging that we think is the most suitable for your order based on our experiences. We are doing our best to make sure your order arrives to you safely. Please be rest assured that the seeds you receive directly from us are the same quality as those being sent in the original packaging.
Why do I received my order without the original ACE Seeds packaging ?
ACE Seeds reserves the rights to send our seeds or other seedbanks´ seeds being sold in our website without its original packaging.
ACE Seeds also reserves the rights to use any type of packaging that we think is the most suitable for your order based on our experiences. We are doing our best to make sure your order arrives to you safely. Please be rest assured that the seeds you receive directly from us are the same quality as those being sent in original packaging.
What are the possible payment methods ?
1. Credit/Debit card with 3D Secure enabled only. - TEMPORARY NOT AVAILABLE.
2. Bank transfer (for UK +15 €)
Direct Bank Transfers allow payment to be made directly into our bank account.
Customers must include the Order # in the description of the transfer to insure the completion of the order! IMPORTANT NOTE : For customer ordering or making payment from UK, please add 15€ to the total amount of your order. These are the bank fees in order to receive bank transfer from your country.
1. Cheque
2. Postal money orders
3. Crypto currencies
4. Western Union, MoneyGram or similar
5. Cash payment by mail
6. COD ( Cash on delivery).
What should I do if my credit/debit cards payments are declined ?
Please be informed that we only accept credit/debit card with 3D Secure enabled only. Kindly make sure your card is 3D Secure enabled before you place your order at our website. In case your card payment was declined, your card may have an international block applied.
Kindly, contact your bank and ask them to remove the aforementioned international block. Once this has been removed, you can try to place your order again.
Our card processor only accept card payment from cardholders whose credit card is issued in European Union and United Kingdom. For customer from other countries, kindly choose bank transfer or WISE as your payment method. In case the card transaction was declined and your card was charged, your bank will automatically cancel the transaction and refund your payment within a maximum of 30 days, most of the time it takes less time but it depends on your bank. Please contact us through email: info@aceseeds.org if you have any doubts.
Why my order is cancelled ?
If you have chosen bank transfer or any other payment method, kindly make your payment as soon as possible. We cannot hold the stocks of your order more than 5 calendar days from the date of your order.
If we didn´t receive your payment or any email confirmation from you saying that you have made the payment, then your order will be cancel AUTOMATICALLY after 5 calendar days without any further notice.
What are the shipping options available ?
All orders are sent by registered mail (with tracking number) using our national postal service (Correos). The customer can choose between registered mail (Correos) or Urgent shipping (Correos) for a faster delivery service (only applicable to certain countries)
What are the shipping costs ?
For orders below 125 € in Spain, the shipping cost for registered mail (with tracking number) is 6,50 € and urgent shipping (delivery in 24-48 working hours) is 10 € .
For international orders below 125 €, the shipping cost for registered mail (with tracking number) is 10 €. For urgent shipping the shipping cost are as below :
39€ for Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Poland and United Kingdom (ESTIMATED delivery in 5-10 working days).
The time that shipments remain stored at the customs office of origin and/or destination is not counted when calculating the delivery time.
If the order reaches 125 € or more, then customer will get to enjoy a FREE shipping for registered mail (with tracking number) using our national postal service (Correos). Free shipping is not applicable for urgent shipping options.
What is the difference between registered mail and standard mail ?
Registered mail comes with the tracking of the shipping and guarantees that the correct person receives the order. This is the reason why the real name of the receiver is mandatory (if the name is not real, it might happen that the customer cannot pick up his/her registered order). Signature is required during the collection of the order.
Standard mail is usually more discreet, but we are unable to provide a tracking number of the shipping. No signature is required on arrival. ACE Seeds will not be responsible if the standard mail shipping is lost in transit.
Can I change my shipping address ?
If you have made an error on your shipping address, please get in touch with us at info@aceseeds.org as soon as possible providing your order reference number and correct address.
Once your order is sent, we are unable to make any changes.
What is the estimated delivery time once an order has been dispatched ?
The estimated delivery time for the Iberian Peninsula and Balearic Islands is 1-3 days, for the Canary Islands is 5 – 7 days , for Europe is 5 – 10 days and for the international orders out of Europe is usually between 1 – 2 weeks. There are certain countries where it will take up to 1 – 2 months to arrive depending on the postal services in those countries and also depending on the holiday seasons.
How can I track my order ?
For registered mail, you can track it at https://www.correos.es/es/en/individuals by inserting your tracking number you can find at the bottom of the shipping confirmation email.
Please take note that for certain countries (for example Israel and etc.. ), the tracking service is not available once the order left our country (Spain). This is due to the postal services in those countries does not provide tracking services for registered mail sent from Europe / Spain.
For standard mail, there is no way we can track the order as it DOES NOT contains any tracking number. ACE Seeds will not be responsible if the standard mail shipping is lost in transit.
What should I do if my order did not arrive ?
If your order did not arrive after 1 month from the date we sent you the shipping confirmation email which contains the tracking number, kindly contact us through email at info@aceseeds.org with your order number and tracking number. We will help you to place a reclamation with Correos to find out the status of your shipping. A reclamation can only be done 1 month after the order was sent.
This reclamation process could take a few weeks depending on the communication between Correos and the national postal service of the receiver´s country. If the final outcome of the reclamation confirmed by Correos that your shipment is lost, we will resend or refund your order accordingly.
Reclamation is ONLY AVAILABLE for registered mail. For standard mail, we are unable to make any reclamation with Correos as the order was shipped without any tracking number.
What if my order is returned back to ACE Seeds ?
If your order is returned back to ACE Seeds, we will inform you about the returned order by email and the reason of returned order stated by the postal service.
We will resend your order again by standard mail (no tracking number) after you confirm with us the new correct shipping address.
In case the customer wants the order to be resent by registered mail, then the customer will have to pay for the registered shipping cost again.
What if my order is stucked, destroyed or confiscated by the customs ?
If your order is held up by customs, any charges that may incur will be the buyer’s responsibility and whether you finally receive it or not will depend on the regulations in force in your country.
It is the buyer´s responsibility to check the regulations in their country before making any purchase at our website.
ACE Seeds will not be responsible (no resend / no refund) if the order is held up, destroyed or confiscated by the customs in your country, whether the order is sent by standard or registered mail.
What are the FREE seeds promotions for 2023 ?
For orders between (excluding shipping costs):
35 € to 64 € we add 2 Panama x Malawi feminized seed for free.
65 € to 94 € we add 3 Orient Express feminized seeds for free.
95 € to 124 € we add 4 Golden Tiger 3rd version feminized seeds for free.
For every 125 € of purchase, we pay the shipping costs and you can choose for free:
12 standard seeds for free to choose between the following strains: Bangi Haze, China Yunnan, Nepal Jam, Panama x Bangi Haze or Purple Haze x Malawi.
Or 6 feminized seeds for free to choose between the following feminized strains: CBD #1, Golden Tiger 3rd version, Kali China, Orient Express or Panama x Malawi..
Can I change the freebies to other strains ?
Sorry, the freebies at our website are fixed and CANNOT be change or modified for any other strains beside what is listed in the promotion. If the freebies are not of your taste, you can always choose to remove the freebie during the check out process at our website.
Where can ACE Seeds send its seeds ?
ACE Seeds ship to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Jamaica, Latvia, Lithuania, Luxembourg, North Macedonia, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom. We DO NOT ship to Australia, Canada, New Zealand, Russia, Ukraine, USA and all the other countries that is not listed in the list of countries that we ship to.
What are the advantages of buying ACE Seeds directly in ACE Seeds website ?
If you buy your ACE Seeds directly in our website, you will benefit from a fast, friendly and efficient treatment during all the purchase process.
The freshness and the quality of the ordered seeds are assured to the maximum. We are better than anyone at resolving your doubts directly and informing you about our varieties.
What if I have issue / reclamation with the seeds of other seedbanks that I purchased in ACE Seeds website?
If you have any issue / reclamation with the seeds of other seedbanks like (Indian Landrace Exchange, Khalifa Genetics and Romulan Genetics), we will forward your issue / reclamation directly to the seedbank itself.
ACE Seeds is only a retailer of these brands, we DO NOT handle reclamation or replacement of seeds of other seedbanks, except for Green Mountain Seeds, as we are the exclusive distributor in Europe for Green Mountain Seeds.
Returns and refunds policy
Our customer service department has a post-purchase service available in order to solve any problems with our products or shipping.
We offer a fast and effective service to our customers.
RETURN & REFUND POLICY
You have 14 days from the day you received the order to request a return.
To do this, the product must be unopened and in the same condition that you received it. All returns are the responsibility of the customer until they reach us. The goods should be sent back with a trackable service as we will not be responsible for returns lost in the post during the transit.
Please send an email with the subject “ACE Seeds Return Order No. (8 digits).” to : info@aceseeds.org . We do not cover the cost of returning the order back to us. If refund is applicable, we will deduct the shipping costs of your original order from the total amount of your order.
Refund will be made by crediting your card or depending on the payment method used when you make the purchase.
Refund will be made within 14 business days of receipt of your return.
ACE Seeds DO NOT refund the payments of orders if the shipment is confiscated by receiver's customs. It is the buyer´s responsibility to check the regulations in their country before making any purchase at our website.
